FAQs

Give us a call on 03305553330 and select your store or option No 3 to get directly through to customer services.

Alternatively you can also email us through contact@immotionvr.co.uk

Customer Service are available Mon-Fri: 09.00-17.00 / Sat: 10:00 – 16:00

 ImmotionVR [the UK’s largest group of virtual reality (VR) experience centres] is the customer-facing solution of Immotion Group plc – a business that brings together world-class CGI experts, award-winning content creators, amazing storytellers and state-of-the-art motion platform technology to provide customers with immersive ‘out-of-home’ VR experiences.

Immotion VR provides consistent, high quality immersive experiences for guests in every location. With sites located across the country in high-footfall, centre-aisle positions, the Immotion VR brand stands out as a unique, low-cost activity for all ages.

 
Recognised for its unique design and set-up and ever-changing experiences that keep guests returning to immerse themselves in new exciting virtual realities.

Important: Our passes are NOT experience specific but can be used against most experiences.  

Our Standard Pass is perfect to visit and use against our Racing Simulators or Cinematic Experiences and these are sold at £6pp and last around 5 minutes. 

Our Standard Pass Plus is great to try more than one thing or to visit a favourite experience and give yourself two attempts at that new high score.

Our Variety Pass for 30 minutes of experience time allows you to choose on arrival from a wide range of exciting options and map out your journey through Virtual Reality with our friendly guides.

Our Premium pass for 1 hour of experience time allows you to choose on arrival an action packed or relaxed journey through new horizons and spend that extra time in your favourites or discovering something new.

In all our Variety and Premium sessions you will rotate through various experiences.

For more information you can visit the booking section of our website or follow us on social media for updates on deals and discounts.

ImmotionVR offers a range of gift vouchers from. These can be purchased in two ways.

  1. On location in our centres which hold stock of physical store cards in £20 or £30 options, although it is subject to availability so it is advised to contact and reserve first.*
  2. With our new website we have introduced E-vouchers which you can find in the Prices and Offers Page.

*Contact us via email if you would like physical vouchers posted as you cannot make it to a store. To do this purchase an E-Voucher and send us your Code starting with GXXX… and preferred postal address to contact@immotionvr.co.uk.

All gift cards and E Vouchers are valid for 12 months from purchase. Our further terms can be found here: https://immotionvr.com/gift-card-terms/

Please visit our location page to find out more details about your local stores. If you are looking for locations in the USA there is a toggle in the top right of the site to show the information pertinent to you.

Our locations provide excellent access for all kinds of requirements to get to our centre. With regards to our machines, most require the ability for full body movement and self-stabilising strength. We will always try to accommodate as best we can for anyone who wants to visit us, so long as there is no increased risk to safety of customers or our machines. Our VR Cinema Pods are an immersive passenger experience which we hope will give access to this incredible technology for the widest variety of people.

DISCLAIMER: Bristol’s harnessed VR platform, has weight and height restrictions. These are 100kg max load, 4ft, 5” minimum and 6ft, 3″ max height. The guidelines are supplied by the manufacturer based on the design and load bearing parts of the structure.

Our VR cinema pods are limited to a minimum of 90cm in height, for interactive experiences using the Vive Pro and racing simulators we specify ages 8+. The longer VARIETY and PREMIUM PASS options we expect guests to be able to use the full range of experiences so also stipulate ages 8+.

If you suffer from any medical conditions, you should discuss these with a trained health professional. Certainly, any sensitivity to light or motion should be given due consultation before use of our machines. Please do call 03305553330 or contact us at contact@immotionvr.co.uk if you would like to clarify anything.

There may be age limits based on the content of our individual experiences, but overall, we want to encourage access to this new world of experiences for everyone aged 8 and above. The main factor in this is to ensure the user is able to wear the headset comfortably and operate the larger machines.

DISCLAIMER: For those under the age of 10, we recommend a 30 minute session. This is due to the size of some of the machines that smaller children may not be able to use to complete a full hour rotation.

 

Spectators and Guardians are not required to pay to be in attendance. We have screens placed to display what players are experiencing on most stations which are great to pick up some tips for yourself or offer advice.

Each store has it’s own capacity which may vary depending on the machines that they are running. The booking portal will allow you to book the standard number of available slots. For group bookings please contact us directly at contact@immotionvr.co.uk.

Multiplayer functionality varies depending on the machines available at each location. Most of our machines support social play. Our VR cinema pods share experiences and some of our other simulators, such as Project Cars 2, are locally connectable for multiplayer. This is subject to the network and we appreciate your patience during the rare occasion when there are difficulties.

  1. Select your desired pass on the website.
  2. Click ”Book Now” and select a time slot
  3.   Enter your details on the booking screen.
  4. On the final booking portal payment screen select ‘Gift Card’ and enter your unique gift card ID.

Give us a call on 03305553330 and select option No 3 to get directly through to customer services.

Alternatively you can also email us through contact@immotionvr.co.uk

We are available Mon-Fri: 09.00-17.00 / Sat: 10:00 – 16:00

Offers & prices View all Offers & prices

Standard Pass

£6

per person
  • 5-minute session

  • Great for beginners

  • Choose one cinematic or gameplay experience

  • All locations

  • Suitable for ages 8+

  • Online booking weekdays only

Standard Pass Plus

£10

per person
  • 15-minute session

  • Choose two cinematic or gaming experiences on the day

  • All locations

  • Suitable for ages 8+

  • Online booking weekdays only

Premium Pass

£30

per person
  • 60-minute session

  • Perfect for gamers and VR fans

  • Choose from any cinematic or gameplay experience

  • All locations except The O2

  • Suitable for ages 8+

Group and Party Packages

  • Birthday parties from age 8+

  • Great for stag and hen parties

  • Fun team building venue

  • Educational school visits

  • Perfect environment for SEN children

Gift Vouchers

  • Available in £10, £20 or £30

  • Redeemable at any ImmotionVR in the UK

  • Gift cards can be applied to any package

  • Give a unique gift of adventures in other worlds

  • Available in UK centres only

  • E-Vouchers to save the planet

  • Mail Order Gift Cards options available via contact@immotionvr.co.uk

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