Terms of Service

1. Information about us

  1.1 We are Immotion VR Limited, a company registered in England and Wales. Our company number is 10697809 and our registered office is at East Wing, Ground Floor The Victoria, Mediacity, Manchester, United Kingdom, M50 3SP (“we”, “us” or “our”).

  1.2 You can contact us at:

    1.2.1 by email, at contact@immotionvr.co.uk;

    1.2.2 by phone, at 03305 553 330; or

    1.2.3 by writing, at Immotion Group plc. The Victoria Media City Manchester M50 3SP.

2. Information about these terms

  2.1 These terms and conditions (referred to as the “terms”) set out the agreement between you and us.

  2.2 By booking a session with us, you agree to be bound by these terms. Therefore, if you do not accept these terms, you should not book with us.

  2.3 We reserve the right to alter the terms from time to time so please ensure you read them carefully each time you plan to book a visit to us. 

3. Payment

  3.1 You can pay for your session with us via the following payment methods visa credit, visa debit and MasterCard.

  3.2 We require payment in full at the time of your booking or on arrival (at our disretion). This payment must be received by us and not subject to a charge back in order for you to attend your sessions.

4. Refunds, amendments or cancellations

  4.1 No refunds will be issued after completion of 10 minutes of the session.

  4.2 Bookings can be amended or cancelled no later than 24hours prior to your sessions start time.

5. Lateness

  5.1 If you are late to your session, you may miss your session. No refunds can be given in such circumstances.

6. Requirements for Participation

  6.1 All users must adhere to our strict:

    6.1.1 age;

    6.1.2 weight; and

    6.1.3 height,

    requirements at all times when using our equipment (the “Equipment Requirements”).

  6.2 If any users of our equipment fail to comply with the Equipment Requirements, we reserve the right to refuse to allow you to continue your session.

  6.3 In general, we would suggest that our equipment is suitable for children who are aged 8 years old or above.

  6.4 Users or visitors to our site under the age of 13 years old must be accompanied by a supervising adult at all times during their visit. We do not provide supervision services for children visiting our site.

  6.5 For group bookings, any users or visitor under the age of 13 years old must arrive with a supervising adult at the beginning of their session, who will ultimately be responsible for the whole group.

  6.6 The SM1 racing simulators have a maximum load restriction of 120kg due to the motors and hydraulics.

  6.7 Our VR Cinema Pods are restricted to 90cm minimum height.

  6.8 For variety or premium passes, all users of such passes must be able to use all machines in their session.

7. Health and Safety

  7.1 While you are on our premises, you must ensure to conform to our codes and regulations, adopt proper standards of behaviour, and cooperate with our employees. If, in our opinion, you are not doing so, we reserve the right to cancel your session and ask you to leave immediately. No refund will be provided in these circumstances.

  7.2 We are entitled to charge you for any damage you (or any of your users) cause which is intentional and/or caused by misuse of items.

  7.3 The session will provide access to virtual and augmented reality experiences. These experiences may in certain cases be unsuitable for individuals with certain health conditions. For example, although they are very rare, some may experience dizziness and nausea caused by the motion and visuals during the session. Please seek appropriate medical advice if in doubt and before you permit any child or adult to take part in the session.

  7.4 Each user and their supervising adult is responsible for following the safety briefing provided by our staff at the beginning of your session. If, in our opinion, you are acting in, or directing others to act in such a way that poses (or could potentially pose) a risk to health and safety, we reserve the right to cease your session. If this occurs, you will not be entitled to any refund. 

  7.5 All visitors agree to abide and comply with any request or order made by us on the grounds of safety, whether it be the safety of our site, our visitors or some other person, our equipment or on any other grounds.

  7.6 All visitors should arrive promptly for their session and should leave our site promptly following completion of their session. 

  7.7 No food or drink is allowed in the experience area or near any of our equipment.

  7.8 Spectators are not permitted to physically interact with our equipment and/or users taking part in the session.

  7.9 We recommend that sensible footwear is worn at all times. Loose articles such as scarves may need to be removed before starting your session.

  7.10 Users must not:

    7.10.1 jump whilst using or wearing any of our equipment;

    7.10.2 lean in or out from any of our equipment during a session; or

    7.10.3 leave the experience area whilst wearing a head mounted device.

    7.11 All visitors must provide any information that we require to comply with the NHS Test and Trace programme or any other governmental requirements in force from time to time.

8. Liability

  8.1 We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under these terms that is caused by any event that is outside of our reasonable control.

  8.2 Whilst we may provide you with access to storage bins or lockers for your personnel possessions, we do not accept any liability for damage or loss to your property or any visitor’s property that may happen on our site or within the area of our site, other than the liability which arises from our negligence or our failure to take reasonable care.

  8.3 We do not accept liability for the injury or death of any user or guest that may happen on the premises or within the grounds of our site, other than the liability which arises from our negligence or our failure to take reasonable care.

  8.4 We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence of our employees, agents or subcontractors.

  8.5 Nothing in these terms is meant to limit any rights you might have as a consumer.

9. General

  9.1 We reserve the right to alter [opening] times, experiences and prices on our website without notification.

  9.2 We may transfer our rights and obligations under these terms to another organisation.

  9.3 You may only transfer your rights or your obligations under these terms to another person if we agree to this in writing beforehand.

  9.4 Nothing in these terms is intended to confer any benefit on any person who is not a party to it.

  9.5 These terms shall be governed by English law and all disputes shall be submitted to the exclusive jurisdiction of the English courts.

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